Online Support Officer

Our lovely Travel Management Company (TMC) client is looking for an Online Support Officer to deliver second level support for online travel tech, including Concur, Lightning, Trainline, Evolvi and Conferma. This includes assistance with service features and client specific policies and procedures, along with navigational support.

You will be responsible for the smooth resolution of incidents, ensuring these are tracked and escalated effectively, updating internal customers on the status of issues. You will also work closely with the Implementation Manager on start-up and change requests. It is important that the job holder is able to take a hands-on, practical approach to data integrity and problem solving in order to meet client, partner and Company expectations

SKILLS AND EXPERIENCE

· Strong communication skills (written and verbal) and ability to adapt communication style depending on user knowledge levels

· Ability to make decisions autonomously

· Proficient with Microsoft Programs in particular PowerPoint, Outlook, Word, Excel, Sharepoint and Teamworks.

· A working knowledge of the Sabre GDS system and Concur

*This is an office based role.