Our client leads the global travel and event management arena with extraordinary service and proprietary, client-led technology. They offer several proprietary products that they offer to customers along with support for some third party products.
Their dedicated team is able to provide better customer service by offering expertise directly to the customers and by gathering the data and insights on how the products work both from a user experience and a technical angle. All of this is with the aim to aide faster development of the product(s).
This role is to provide 1st Line product support for their clients.
The successful candidate will be an inquisitive person with the ability to use their initiative and tenacity to solve problems with internal systems and external suppliers. You will provide technical support and training for enquires made to the Online Support desk on the proprietary products, problem resolution following full process cycle from front end user through to site configuration, GDS commands and possible fare issues, escalate, log and regularly review site issues up to point of resolution, follow the Online Technical Standards to drive client self-sufficiency and reduce reliance on the support team for ‘how to’ enquiries
You have experience of working with and supporting self-booking systems and an understanding of the importance of online booking and how it fits alongside an offline service provision with the growth of the business. You are inquisitive with the ability to use your own initiative to solve problems in a methodical manner and an excellent communicator who makes the complex look simple. You will also have knowledge of Sabre GDS.