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Customer Solutions Support

job outline:

Our client is an award winning Travel Management Company (TMC) which uses a range of solutions to support its day-to-day activities. The role of the Customer Solutions Support role is to support the Customer Solution Managers. This includes picking up support requests from the Customer Solutions Helpdesk. You will have good troubleshooting skills, which will help you quickly resolve issues and know when to escalate to a Customer Solutions Manager.

You will be confident, methodical and adept at troubleshooting and organising yourself. Your work ethic is to get work completed, on time without undue delay and without needing to be micro-managed. When issues arise, escalate these as needed to ensure tickets/tasks and any projects are completed on time.

Requirements

  • Strong knowledge of travel technology and online booking tools.
  • A good understanding of Microsoft Office Suite, specifically, Word, Excel, and Outlook.
  • Flexible work ethic to work hours when required to ensure completion of (realistic) tasks to meet operational requirements.
  • Able to work across different teams and coordinate own work, escalate issues.
  • Have an attention to detail in your work
  • Good English language skills, written and verbal

additional information

Excellent salary on offer. Home, UK.

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