Employee Engagement & Satisfaction Surveys

Fiona MacKenzie


Did you consider Employee Engagement in 2019? How about in 2020?

When the Pandemic took hold and work radically changed for so many, if a company had a strong Employee Engagement strategy in place, there’s a good chance they were better equipped to adjust, motivate and communicate with their staff more effectively. Why? Because positive staff engagement will help you to address most workplace challenges, even Covid!

Employee Engagement

Employee engagement is aimed at the emotional commitment the employees have towards their work. It is tightly connected with professional development, the team, management and the overall company’s ethics and mission. 

  • High level of engagement 

Employees love their job. They are loyal to the company, its culture, and try to perform their work to their absolute best. 

  • Moderate level of engagement

Employees like their job but they are less engaged in the process and therefore the motivation and satisfaction levels are diminished.

  • Low level of engagement 

This group lacks motivation, moreover, they will not miss a chance to leave the company. 

  • Total disengagement

Employees have a negative attitude towards the workplace. They criticise everything and demoralise the working atmosphere – they are a real threat to the working environment and your other staff. 

What affects staff engagement?

The factors that have a positive influence on the level of employee engagement are inspiration, motivation, confidence, contribution, recognition and a sense of belonging. If your employees understand that they are a part of the big family, they won’t leave the company and to this end, managers play a key role.

Key management priorities:

  1. Employee development 
  2. Employee recognition
  3. Communication

The Benefits of Employee Engagement

  • Employee productivity 
  • Employee retention 
  • Improved customer experience 

To achieve positive employee engagement, a great tool is to conduct regular employee satisfaction surveys. 

Employee Satisfaction Survey

If you want feedback on what is going well and what is not, just ask!

To make sure you get honest answers to your survey questions – avoid business jargon and be more friendly. Make the survey easy to access (online), straightforward to complete and share feedback after. Also, be seen to action popular suggestions for improvement where possible.

Some questions:

  • Are you satisfied with our company culture?
  • Do you have a connection with your colleagues?
  • Are you open to new changes in our company? 
  • Do you think your Manager recognises your good work?
  • Do you feel valued by your Manager and within the team?
  • Do you feel that your professional development is prioritised by your Manager and the company?
  • Are you happy to work in our company?
  • Would you recommend working in our company to others?
  • What can we do to improve your working environment and experience?

Keeping employees happy at work is a challenge. You can’t predict how each employee is going to react to the company culture along with the inevitable changes and corporate development (and Covid!). 

Conclusion

What you can do is try to create a work environment that is positive, participative, recognises good performance and nurtures professional ambition. So, engage with your staff, involve them and you will reap the benefits.